Returns, Exchange and Cancellation

Returns:

  • RETURNS ARE ACCEPTED ONLY IF:
    • Wrong product received (wrong design/variant sent)
    • Product received is damaged/defective
    • Requested within 24 hours of receiving the product.
  • To initiate a return, please contact us at jewelmirabygunjan@gmail.com or WhatsApp us at +917678587209 with:
    • Your Order ID
    • A clear unboxing video (mandatory for return approval) from start to end (no cuts/pauses).
    • Photos of the product 
  • The product must be unused, in original condition, and returned with all original packaging, tags, and accessories.


  • RETURNS WILL NOT BE ACCEPTED IF:
    • The item shows signs of use
    • It is a customized product
    • The return request is made after 24 hours of delivery
    • Missing unboxing video
  • RETURNS ARE NOT APPLICABLE FOR:
    • Size/length/weight/colour concerns
    • Doesn’t suit me / doesn’t match my outfit
    • Change of mind or personal preference
    • Sale or discounted items
    • Customized orders
    • Requests after 24 hours of delivery
    • Our pieces are handcrafted, which means slight variations, minor irregularities, or differences in polish/stone finish may occur.
      These are natural characteristics of handmade jewellery and do not qualify as defects or grounds for return.
  • AFTER RETURN APPROVAL:
    • We will guide you with next steps for pickup or self-shipping (based on location)
    • Upon approval, our team will coordinate the pickup. Please ensure the product is returned in its original packaging, with all tags and accessories intact, to help us process your request smoothly.
    • Refund/credit will be processed only after inspection as per our Refund Policy.

Refund:

  • Refunds are only applicable in case of:
    • Incorrect product received (wrong design/variant sent)
    • Damaged/defective product received
  • Once the returned item is received and inspected, you may choose either of the following refund modes,  :
    • Option 1: Refund to Original Payment Method:
      •  The amount will be refunded to your original payment source within 7–10 business days after inspection and approval.

    

    •  Option 2: Credit Note / Gift Card (Applicable only for single time use):
      • Valid for 1 year from the date of purchase.
      • Can be used on any future order on www.jewelmira.com.

 

Refunds are NOT applicable for:

    • Size / length / weight / colour concerns
    • Personal preference (doesn’t suit me / doesn’t match my outfit)
    • Change of mind after purchase
    • Customised orders
    • Sale or discounted items
    • Requests raised after 24 hours of delivery
    • Missing unboxing video during complaint

Products are handcrafted, and slight variations in finish, texture, or stone placement are normal and not considered defects. These are not eligible for refunds.

 

Jewelmirа reserves the right to assess the condition of the returned product before approving a refund. Refunds will not be processed if the product fails the quality check or is received in a damaged or used condition.

Exchange:

  • We follow the same mentioned return process for an exchange.
  • We offer exchanges only in the following cases:
    • Wrong size/variant sent
    • Product defect or damage
  • Exchanges are accepted only if requested within 24 hours of receiving the product.
  • To initiate an exchange, please contact us at contact@jewelmira.com or WhatsApp us at +917678587209 with:
    • Your Order ID
    • A clear unboxing video (mandatory for approval)
    • Photos of the product (if damaged or incorrect)
  • The product must be unused, in original condition, and returned with all original packaging, tags, and accessories.
  • Exchanges will not be accepted if:
    • The item shows signs of use
    • It is a customized product
    • The request is made after 24 hours of delivery
    • Size/length/weight/colour concerns
    • Personal preference (doesn’t suit me/doesn’t match my outfit)
    • Change of mind after purchase
    • Customised orders
    • Sale or discounted items
    • Missing unboxing video
    • Request raised after 24 hours of delivery

📌 Important:

Our jewellery is handcrafted, and slight variations in finish, texture or stone placement are natural and not considered defects. These are not eligible for exchange.

Jewelmira reserves the right to assess the condition of the returned item before approving an exchange.

Cancellation:

  • Prepaid Orders: Can be cancelled within 12 hours of placing the order. Prepaid orders cancelled before shipping will be refunded as per customers choice of receiving a refund-coupon-code or refund in your original payment mode. (5% deduction as PG charges)

To cancel, email us at contact@jewelmira.com or DM us on Instagram at @jewelmirabygunjan with your order ID.

Once shipped, cancellations are not allowed.

Return to Origin (RTO) Policy:

At Jewelmira, we do our best to ensure your order reaches you smoothly and on time. However, if a package is returned to us (Return to Origin) due to:

  • The recipient being unavailable during delivery attempts,
  • Incorrect or incomplete shipping address, or
  • Refusal to accept the parcel,

the following will apply:

  • Prepaid Orders
    • If the parcel is successfully returned to us, a refund will be issued after deducting the applicable shipping charges for both forward and return transit. The balance amount will be shared in the form of a refund coupon code via email.
    • No bank transfer/credit to source will be provided for packages undelivered & returned.
    • If the courier is unable to return the parcel due to any reason, no refund will be processed.
    • Any refund coupon code of the previous order, if applied to a new order which is not accepted by you, will lead to expiry of the coupon code and cannot be used again. Please ensure orders placed using coupon codes are accepted by you.
  • Reshipping Option
    • Customers may choose to have their parcel reshipped instead of refunded, by paying the applicable re-shipping charges in advance.
  • Customer Responsibility
    • Please ensure that your delivery details are accurate and that someone is available to receive the package at the provided address during delivery hours.
    • Our courier partners usually make 2–3 delivery attempts and may also contact you by phone before marking the order as undeliverable.

 

Important Note:

  • Any request for exchange or return should be made within 24 hours of receiving the package.
  • All items must be unused, with original tags and packaging intact.
  • We reserve the right to refuse a return/exchange if the product shows signs of wear or tampering.
  • A video of opening the parcel is mandatory in case of availing exchange or returns.
  • For any online prepaid transactions, where the amount is deducted from your card/wallet and the order confirmation is not received, please contact us before you place another order. We will confirm if your transaction was captured. In case of a new order placed before confirming with us, 5% towards the payment gateway charges will be deducted from the transaction amount before refund.
  • For orders where the shipping charges were waived off as part of any offer applicable forward shipping charges will be deducted from refund amount.